We offer local shipping by our courier service partners. All orders will be processed for courier pick-up once payment has been made and verified. Your orders will be delivered to you within 2-4 working days. The delivery and scheduling of your orders will be determined by the courier service partners, and we do not provide specific delivery time slots due to the delivery routing, as well as the delivery load. All deliveries will be tracked, and you will be notified of your order’s tracking number. The tracking number will be sent to the email indicated by you.
Deliveries may be delayed during peak seasons. Should you wish to send us feedback on the delivery service, please send us a message via email at email@example.com.
RETURNS OF PRODUCTS / REFUNDS / EXCHANGE POLICY
Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly on the package you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was input into the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order. To complete your return, we require a receipt or proof of purchase.
Dogue Paws Pte Ltd shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by email at firstname.lastname@example.org by the next working day within 24 hours. Returns/Exchange/Refunds can be arranged under the following circumstances:
- If any Product has been delivered in a damaged condition, or if the Product is out of date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, Dogue Paws Pte Ltd shall either refund the Customer the value of that Product, or replace the Product.
- If any Product which was not included in the Customer's order is delivered to the Customer, Dogue Paws Pte Ltd shall collect the Product from the Customer.
- If the Customer has been charged for a Product which has not been delivered, Dogue Paws Pte Ltd shall refund the Customer the value of the Product as originally charged to the Customer.
- If a Customer is charged more than the value of a Product, Dogue Paws Pte Ltd shall refund to the Customer the difference.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund case is approved, it will be processed and credited back to your original method of payment on which the original purchase was made.
All refunds will be made via the same mode of payment within reasonable time. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All replacements of Products shall be effected in the shortest time possible.